Frequently Asked Questions

b365 is an English-language online sports betting and live casino information platform designed for Pakistani users. It covers cricket, PSL, ICC tournaments, football, UFC and a wide range of live casino content. b365 is an informational platform — it does not operate a gambling service, accept bets or hold player funds directly.

To get started, navigate to the registration section of the b365 platform and complete the sign-up form with your name, email address and a secure password. You will need to verify your email before your account is activated. Make sure you meet the minimum age requirement of 18 years — or the higher minimum set by the operator or license jurisdiction — before registering.

You must be at least 18 years of age to use b365 — or the higher minimum age required by the operator or license jurisdiction applicable to you. b365 does not knowingly permit minors to access gambling-related content. By registering, you confirm that you meet this requirement. Local laws in Pakistan may impose additional restrictions.

KYC (Know Your Customer) verification typically requires a copy of your CNIC (Computerised National Identity Card), a recent proof of address such as a utility bill, and sometimes a selfie for identity confirmation. These requirements are set by the individual operator, not by b365. Completing KYC promptly avoids delays when withdrawing winnings.

No. Each individual is permitted to hold only one b365 account. Creating duplicate accounts is a violation of our Terms and Conditions and may result in account suspension and forfeiture of any associated balances or bonuses. If you have forgotten your login credentials, use the password recovery option rather than registering again.

Click the 'Forgot Password?' link on the login page and enter the email address associated with your account. You will receive a password reset link by email. Follow the instructions in that email to set a new password. If you do not receive the email within a few minutes, check your spam or junk folder. For further help, contact the b365 support team directly.

b365 references familiar Pakistani payment options as contextual examples, including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. These are mentioned as examples of payment rails Pakistani users may recognise — they do not imply that any of these providers endorse gambling or support this operator. Actual deposit methods available depend entirely on the individual operator's integrations.

Minimum deposit amounts vary by operator and payment method. As a general reference, many operators accept starting deposits from around PKR 500 to PKR 1,000. These figures are illustrative only — b365 does not set deposit thresholds directly. Always check the specific operator's cashier page for confirmed minimum and maximum deposit limits before funding your account.

Withdrawal processing times depend on the payment method and operator. Digital wallet withdrawals via Easypaisa or JazzCash are often processed within a few hours to 24 hours. Bank transfers to HBL, UBL, Meezan Bank or Bank Alfalah typically take one to three business days. KYC verification must be complete before any withdrawal can be processed. These timelines are indicative and set by the operator.

Most licensed operators do not charge players fees for standard deposits or withdrawals. However, your bank or mobile wallet provider — such as Easypaisa, JazzCash or Raast — may apply its own transaction fees, currency conversion charges or service levies independently. b365 is not responsible for any charges applied by third-party payment providers. Always review your provider's fee schedule separately.

Common reasons for withdrawal delays or rejections include incomplete KYC documentation, unmet wagering requirements on bonus funds, account verification pending, or a mismatch between the deposit and withdrawal method. Some operators require you to withdraw via the same method used for your deposit. Contact the operator's customer support directly with your account details to resolve any withdrawal issues promptly.

b365 covers a broad range of sports popular with Pakistani users. Cricket is the flagship — including PSL matches, ICC tournaments, T20 internationals and bilateral series featuring Pakistan. Beyond cricket, you will find football, UFC and MMA, tennis, kabaddi and more. Live in-play betting on Pakistan cricket matches is particularly popular, with odds updating ball by ball during major fixtures.

Live in-play betting allows you to place bets on a match or event that is already underway. Odds shift in real time as the game progresses — for example, during a PSL T20 match, you can bet on the next wicket, the over total or the eventual match winner as each over is bowled. Markets open and close rapidly, so decisions need to be made quickly. Streaming availability depends on the individual operator.

b365 covers a wide selection of live casino experiences, including live roulette, live blackjack, live baccarat and live game shows streamed by professional dealers in real time. Players from Karachi, Lahore, Islamabad and across Pakistan enjoy the immersive feel of a real casino from their mobile or desktop device. Game availability varies by operator and may be subject to regional restrictions.

Yes, b365 covers a broad library of slot games from leading software providers, including video slots, classic three-reel slots and progressive jackpot titles. Slots use a Random Number Generator (RNG) to determine outcomes, ensuring fairness across every spin. Each game's Return to Player (RTP) percentage is typically published in the game's information panel. Always review the paytable and RTP before playing.

Yes. b365 is fully optimised for mobile browsers on Android and iOS devices. You can access the platform's full range of sports betting markets, live casino tables and slot games directly from your smartphone browser without needing to download a separate app. The mobile experience is designed to work smoothly on mid-range devices commonly used by players in Pakistan.

b365 covers a range of bonus types offered by third-party operators, including welcome deposit match bonuses (e.g., 100% up to PKR 25,000), reload bonuses, free bets, free spins on slots and cashback offers. Seasonal promotions tied to Pakistan cricket fixtures, PSL, and ICC tournaments are also common. All bonus figures on b365 are illustrative examples — actual availability and amounts are determined by the individual operator.

A wagering requirement (also called a rollover) specifies how many times you must stake your bonus amount before any winnings become withdrawable. For example, a 30x wagering requirement on a PKR 5,000 bonus means you must wager PKR 150,000 in total before cashing out bonus-related winnings. Always read the operator's full bonus terms — including game contribution percentages, time limits and minimum odds — before opting in.

No. Welcome bonuses are designed as a one-time offer for new accounts only. Attempting to claim a welcome bonus multiple times by creating additional accounts is prohibited and constitutes a violation of the operator's terms. Operators actively monitor for duplicate accounts and bonus abuse. Reload bonuses and ongoing promotions are typically available to existing players on a regular or periodic basis instead.

Yes, most bonuses have an expiry period within which you must both use the bonus funds and complete the required wagering. Expiry windows commonly range from 7 to 30 days depending on the operator and the specific promotion. Unused or unmet bonus funds are forfeited at expiry. b365 strongly recommends reading the full bonus terms before accepting any offer to avoid losing out unnecessarily.

Yes. Many operators referenced on b365 run seasonal promotions timed around major cricket events — particularly Pakistan Super League fixtures, ICC World Cup tournaments and T20 internationals. These can include enhanced odds on specific matches, free bet giveaways and deposit bonuses valid during the tournament window. Availability, amounts and terms vary by operator. Check the promotions page of your chosen operator during active tournaments for current offers.

b365 uses SSL/TLS encryption for all data transmitted between your device and our servers. We collect only the minimum personal data necessary for platform operation and do not sell or rent your information to third parties. Our full data practices are detailed in the b365 Privacy Policy. For financial transactions, security is managed by the individual operator under their own compliance and encryption standards.

b365 requires users to confirm they are aged 18 or over — or the higher minimum required by the applicable operator or license jurisdiction — during registration. Operators typically implement additional KYC checks, including CNIC verification, to confirm age before processing deposits or withdrawals. If a user is found to be underage, their account will be closed and any balances forfeited in line with operator policy.

b365 promotes a range of responsible gambling tools available through licensed operators. These include deposit limits, loss limits, session time reminders, cool-off periods and self-exclusion options ranging from several weeks to a lifetime ban. b365 strongly encourages all players to configure these tools before placing their first bet. Full guidance is available on our dedicated Responsible Gambling page.

Self-exclusion is activated directly through the operator's platform — b365 as an information site cannot action this on your behalf. Log in to your operator account, navigate to the responsible gambling or player protection section and select the self-exclusion option. You can typically choose a period from six months up to permanent exclusion. Once activated, the exclusion takes effect promptly and cannot be reversed during the chosen period.

You can reach the b365 support team by emailing [email protected] — this address is provided as plain text only and is not a clickable link. All correspondence is handled in English, with Urdu-language assistance available upon request. For responsible gambling emergencies, please contact the operator directly, as b365 cannot access or manage player accounts or operator-side tools on your behalf.